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Windows 10 explorer crash - posted solutions do not work.

HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

I have a similar problem othter people have posted about:

 

File explorer crashes when i try to open a file.

It freezes and either 'resets' or i have to hard close it.

 

So far solutations that were posted do not work:

- deselecting all start up commands (via CCleaner)

- unselecting windows search in services

And using Sfc /scannow

 

 

Gives me this result:

"Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."

 

Frankly I can't find any information about that last message to solve the issue (if that solves the file explorer issue even).

 

 

 

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Windows 10 explorer crash - posted solutions do not work.

@JvdK

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you Reset the Notebook. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 and let me know how it goes

 

Thank you and have a great weekend 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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JvdK Honor Student
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Windows 10 explorer crash - posted solutions do not work.

This solution turned out to be useful.. untill now.

The exact same problem is occuring once more.

I can hardly imagine the completely resetting the software everytime  is the real solution here.

 

Kindly give me some options.

Thank you.

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Windows 10 explorer crash - posted solutions do not work.

@JvdK

 

Since the issue persists after the Reset, I suggest you run an extensive System Test and that will confirm the Hardware Functionality

 

Note: The Test might take couple of hours but it's an automated process and if any failures it will come up with an error message and Failure ID

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

Thank you
 

KrazyToad
I Am An HP Employee

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