01-11-2019 02:54 AM
I have a similar problem othter people have posted about:
File explorer crashes when i try to open a file.
It freezes and either 'resets' or i have to hard close it.
So far solutations that were posted do not work:
- deselecting all start up commands (via CCleaner)
- unselecting windows search in services
And using Sfc /scannow
Gives me this result:
"Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."
Frankly I can't find any information about that last message to solve the issue (if that solves the file explorer issue even).
01-12-2019 11:50 AM
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and would like to help
I appreciate all your efforts and expertise in troubleshooting this issue
At this point I suggest you Reset the Notebook. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 and let me know how it goes
Thank you and have a great weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
02-08-2019 04:55 AM
This solution turned out to be useful.. untill now.
The exact same problem is occuring once more.
I can hardly imagine the completely resetting the software everytime is the real solution here.
Kindly give me some options.
02-10-2019 10:14 AM
Since the issue persists after the Reset, I suggest you run an extensive System Test and that will confirm the Hardware Functionality
Note: The Test might take couple of hours but it's an automated process and if any failures it will come up with an error message and Failure ID
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
I Am An HP Employee