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NicolasBroker Student
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HP Recommended

Windows 10

HP envy x360
Microsoft Windows 10 (64-bit)

My laptop os out of warranty and my hard drive needs to be replaced. Do I have to purchase the Windows software since I am putting in a new hard drive or does HP provide me with a free copy? 

I have tried contacting HP without any luck. 

 

Thanks. 

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Message 2 of 2
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HP Recommended

Windows 10

Hi:

 

You have one sure option to reinstall W10 for free...

 

After you replace the hard drive, you can reinstall W10 by making installation media using the media creation tool from the link below.

https://www.microsoft.com/en-us/software-download/windows10

 

The other option is dependent on whether or not your specific model PC has a link to the HP cloud recovery client utility information.  If it does, you can also use that to reinstall W10.

 

Here is the info link you will get if it does...

 

https://support.hp.com/us-en/document/c06162205

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