09-07-2019 08:35 AM
i use gaming omen laptop model 115-ax250wm with product number 2FY68UA#ABA.
i am architecture student, i use a lot of programs on my laptop, 3 month ago during working on final submission after saving everything i did shutdown my laptop. Then when i opened it again a blue screen appeared the windows was down. anyway after all of this i tried to recover the software from the hard drive and it failed (refused to complete installation) i tried many times but nothing changed so i bought a recovery usb from hp to reboot new recovery and tried to install it on new SSD card and the old hard drive but it keeps sending this error.
i hope you can help me as soon as possible because i am starting university soon.
PS i installed cracked widnows to try contacting you but i really need the original one that i bought it.
09-07-2019 02:46 PM
There is no reason to install a cracked copy of W10.
The original OEM W10 product key is in the PC's BIOS, and you don't need it to install W10.
Just make an 8 GB bootable USB W10 installer using the media creation tool at the link below.
After W10 installs, you can install the drivers and available software from your PC's support page.
09-09-2019 05:25 PM
respectfully you didn't reply to my problem, you only commented on my cracked version of w10 and obviously i want to have the original version. I even bought the recovering USB.
Anyway, I did all of these steps before writing to you and again my main problem that the windows recovery keeps showing the error message i have sent to you in the previous message.
thank you for your help and i hope to find a solution for my problem.
09-09-2019 05:59 PM - edited 09-09-2019 06:14 PM
You're very welcome.
Nobody on this forum will be able to help you get the HP recovery media to work.
It either works or it doesn't. There are no fixes.
If it doesn't work, then you will have to contact HP and get a refund for the recovery media.
I would follow the guidance I posted, or you will be using your notebook as a very expensive paperweight.
If you installed W10 that way, then it is not a cracked version but a genuine installation of W10.
There is a cloud recovery client utility you can use that is similar to the recovery usb drive you purchased.
You can try making your own recovery flash drive and see if you have better luck with that.
Here is an info link for how to use the utility...