01-11-2017 12:40 PM
I got this PC from my work. i was told i ran win7. later found out that from new it was installed with win7 pro, but was downgraded to XP and the recovery partition was erased, so now i cant reinstall win7! as promissed!!
On windows home page, I was told to contact HP, because win7 was installed from factory HP. What do I do from here, any solution?? I have the Win product key for the win7 previus installed..
Solved! Go to Solution.
01-11-2017 12:46 PM - edited 01-11-2017 12:50 PM
If you live in the USA/Canada, call HP at this number and order a set of W7 Pro 64 bit recovery disks.
Have the serial # of the PC handy to give to the customer services rep.
A set is around $10 delivered via 1st class mail.
If you don't live in the USA/Canada, call the HP business pc support number for the country you live in.
I have an old phone directory below. I have no idea what numbers are still valid.
Alternatively, this site claims to have genuine, unadulterated W7 ISO files for download.
Click on the link labeled Windows ISO Downloader.exe
You can use either the:
Win 7Pro SP1 or the (Retail version, but the OEM key on your PC's case will work with it)
Win 7 Pro SP1 COEM (This version would be for what HP would have used--System Builder)
N is for European Union countries.
K is for South Korean markets.
You can use this tool to transfer the ISO file to a 4 GB USB flash drive or DVD.
01-11-2017 02:21 PM - edited 01-11-2017 02:22 PM
You're very welcome.
What should happen is the program launches and you get a menu of what Windows you want to install (W7, 8.1 or W10).
Then you select the version of W7 and the language you want and it open the link to the download.
If you tell me what version of W7 you want and what language I will run the tool, and post the link which will be good for 24 hours.
I will also need to know if you are in a EU country.