Welcome to the latest Best of the Month blog as we celebrate the “Year of the Horse.”
HP Support Forum participants galloped into 2014 with more than 7.1 million visits during the month of January. This represented a substantial increase in traffic from the previous month, when 6.5 million total web visits were reported.
Our dedicated experts embraced the ancient tradition of helping others, as evidenced by the net total number of Kudos given by Support Forum visitors. More than 4,600 Kudos were awarded throughout January 2014, as compared to 3,712 Kudos given during the 31 days of December 2013.
Although all of HP’s top experts rode into the New Year determined to help customers with technical solutions, one expert was back in the saddle — again.
Paul_Tikkanen says he enjoys solving problems. It shows. One of the most recognized experts within the HP Support Forum, Paul now has a personalized caricature — so people can place a friendly face with his name.
That’s a good thing, because Paul looks like a winner again this month. In fact, January 2014 was the fifth month in a row the provost-level HP expert received this honor. (For more about our ranking structure see HP Support Forum Rankings.)
Once again, Paul’s numbers stood out at the top of the monthly metrics list:
Total Posts = 1,687
Kudos = 296
Solutions = 242
Paul consistently strikes a balance by providing in-depth information and offering concise answers to common questions, with straight-forward tips that address everyday challenges. This link to one of Paul’s recent solutions proves that some of the best answers are also among the simplest. At the end of the day, however, there is no substitute for hands-on knowledge. Read Paul’s profile (here) and you’ll discover he has lots of technical experience, with a history of helping others solve problems.
Best of the Month
In case you haven’t noticed, the HP Support Forum is “powered by Lithium,” the software program that enables HP customers to interact with computer enthusiasts from around the globe 24/7; but it’s the people at Lithium we wish to recognize in February’s Best of the Month.
So, hats off to the Lithium Moderation Team — SedonaF, OrnahP, KittyK, MrMatthew, SandyD, Antonius_L, MC_Remington and ShaunMN — for their dedication to the HP Support Forum. Thanks to these individuals, who have routinely maintained the discussion boards, the forum has evolved into a dynamic, healthy community.
The Lithium Moderation Team has consistently demonstrated devotion to the forum with day-to-day thread monitoring, weekly metrics reporting, post escalation management and hands-on customer-to-expert care.
In particular, SedonaF deserves kudos for her remarkable efforts at shaping the forum into a vibrant, open community that is also a solutions-oriented locale for HP customers. Sedona has been a member of the Moderation Team since its launch in 2008. Although this was her first technical community venture, over the past five years Sedona has proved she is an adept problem-solver who has overseen the expansion of the entire staff of HP Support Forum moderators.