11-21-2018 08:14 PM
I ordered 3 laptops. Fedex delivered the box 2 days later, but when I opened the box, there were only 2 laptops inside.
Now fedex says call HP. HP offices are closed. HP online chat support says they are not empowered to handle this.
I guess HP just took away the joy of Thanksgiving gifts.
11-21-2018 08:20 PM - edited 11-21-2018 08:56 PM
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12-07-2018 05:40 PM
SO!! I have been diligently following with HP. Every time they tell me my laptop will be shipped next day. Of course, it does not arrive. I even have a replacement order number dated 24th November.
Today they tell me I need to file a police report if I hope to ever get the laptops.
These guys seem to haev very questionable practices.
HP used to be a great company. Shame on you HP!
12-07-2018 06:13 PM
I called the police department in my town and they clearly told me that this is not a police matter.
According to them, this is a matter of poor customer service and not of law violation and hence they cannot help.
I wonder whether HP knew this already?
Surely I am not the first customer for HP who did not receive the correct product?