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6500a carriage ribbon disconnected

HP Recommended
Any tips on how to fix this issue?
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Message 2 of 2
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HP Recommended

Hey @KS13,


Welcome to the HP Support Forums!


I see that the carriage ribbon is broken on your Officejet 6500A e-All-in-One Printer. The ribbon, like most parts in that model are not replaceable parts. The printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to see what options are available. 


Please let me know the results after following the above. If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

I work on behalf of HP

Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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