I see that the carriage ribbon is broken on your Officejet 6500A e-All-in-One Printer. The ribbon, like most parts in that model are not replaceable parts. The printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to see what options are available.
Please let me know the results after following the above. If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
~DocCottle I work on behalf of HP
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