I'm not sure if this is the appropriate place to do this, or if you all have anything like feedback surveys, but I just wanted to throw out some love to HP for the tremendous amount of assistance you have supplied me with in the last two years. Having done some technical support myself and a pursuing a career that revolves around computers, I understand that staff of larger companies like this are some of the most underappreciated people in existence. Your staff are always very polite and helpful. So thanks HP, you rule! I will definitely be choosing you for my next notebook purchase.