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nirbok
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Accept as Solution

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Believe it or not, I want to mark a post I started "Accept as Solution," but the button doesn't show.

1 ACCEPTED SOLUTION

Accepted Solutions
WyreNut
Level 15
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Hello nirbok, in any thread that has been marked as an "Accepted Solution", there will be a link in the first post of the thread that says "Go to the Solution".  If you click that link, you will be taken to the Solution.

 

The actual post that was marked will have a blue vertical line at the left side.

 

It appears the solution that was marked in the thread above was post #6.

 

WyreNut

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I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

View solution in original post

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KittyK
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Message 2 of 9
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Hi nirbok!  I moved your post to the Forum Feedback area, a better place to dicuss how the forums works!

 

As far as marking a post "Accept as Solution" I am guessing that you are speaking about the following thread?

http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/photo-screen-saver-not-working/m-p/2689677#...

 

I've linked to the specific post in the thread which is already marked as the accepted solution (and it seems like this was the post that helped out).  Is this the post that was your solution?  If so then you're all set on it!  (If you wish a different post marked, you can always ask a moderator to help you out in getting the proper post(s) marked).

 

I hope this helps!

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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nirbok
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Message 3 of 9
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Thanks for the help, but there's still no Accept as Solution button.  If I already marked a different post as a solution, how can I tell which one it was?

0 Kudos
WyreNut
Level 15
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Message 4 of 9
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Hello nirbok, in any thread that has been marked as an "Accepted Solution", there will be a link in the first post of the thread that says "Go to the Solution".  If you click that link, you will be taken to the Solution.

 

The actual post that was marked will have a blue vertical line at the left side.

 

It appears the solution that was marked in the thread above was post #6.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

View solution in original post

KittyK
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Message 5 of 9
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also, for future reference, before any posts gets marked as the solution you'll see the "Mark as Solution" button right next to the reply button at the bottom of each post in the thread  (this applies only when you're the thread originator).   You should be able to see that in this thread here since you are the one that started it. 

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
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altolibrarian
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Message 6 of 9
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I have yet to find where to "accept the solution" on the topic I received help in, even though posts say to mark theirs as the solution.  Seems to me this system needs improvement if it's this hard to do!

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danny-r
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Message 7 of 9
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@altolibrarian

Thank you for contacting us regarding your issue. Unfortunately users are not allow to mark posts as the accepted solution unless they are the user that started the thread, also known as the "OP" (original poster). After reviewing your previous post, you were not the OP, so you are unable to accept a post as a solution.

Thank you.

I work on behalf of HP
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Dennis_Handly
Level 7
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> I have yet to find where to "accept the solution"

 

You can still show your appreciation by assigning kudos.  🙂

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altolibrarian
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OK, thanks.  This should be clearer though!

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