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After sales problems in HP Brazil

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I wonder if HP headquarter is aware of the bad service HP Brazil is offering to their customers. I don't think so. I lived in the UK for more than 10 years and I was used to a good level of after sales services in that country. In Brazil it is just ridiculous! I've got a Photosmart printer C4780 exchanged for a All-in-One D110 at the end of March 2011. I explained to HP customer services that, when sending my broken machine, I included the power-chord, and that they sent me a new machine without a power-chord. They now refuse to send me a power-chord arguing that they don't know if I'm trying to get an extra one to keep it as stock... (What??) Unbelievable!! I've been looking at this nice printer sitting over my desk for a couple of weeks now without being able to use it... What can I do? I really wanted HP US to know what is going on in this country, as I don't think this is a standard of service aimed by this reputable firm.


Thanks for the attention.


Kleber {Personal Information Removed}

PhD student

University of Brighton - CENTRIM - UK


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