I'm posting here because I don't know how else to get HP's attention and help.
I sent in my computer under warranty for repair in May.
I told the represenative on the phone that my address had changed. He said the empty box would be sent to my new address. The verification email I recieved said the box was being sent to my old address. I called customer service again, corrected the address, and the empty box was then sent to my new address.
I shipped in my computer. I wrote my new address on the form to be sure my computer was sent back to the right address.
I called HP again to make sure they would send my repaired computer to the right address. The represenative said it would.
A few days later I get an email that says my repaired computer is being sent back to my old address.
I called HP again and talked to another representaive who told me my computer was sent back to the HP facility, and they would ship it to the correct address.
It has been ten days since my computer was supposedly supposed to arrive... I haven't even recieved an email from HP saying where my computer is. Last I heard, it's still sitting the HP facility in Houston.