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DC-16
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Anyone else need a note from God to get an invoice out of HP??????

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Example: PavilHP 24fw (23.8") Ultraslim Full-HD IPS Moion 6530

I ordered a monitor back in June and received it promptly, to use for my work from home office.  Since then, I've gone through HP's online support, through emails and phone call - and still they have not been able to provide me with an invoice for my order!!!!

 

Each time I keep hearing "I will send it to our back off to resolve and send it to you in 24 - 48 hours."  I guess in the HP world, 24 - 48 hours actually means 24 - 48 weeks!!!

 

Just wondering if anyone had the same issue?

 

Donna

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Dragon-Fur
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@DC-16 

 

That fact that you are having the issue is more important than tracking down fellow sufferers.

 

IF you have not done so, check your Spam filter.  Admittedly, it is a long time - most spam filters are cleared out by the email provider on a regular schedule.

 

Why?

You should have received emails for Order confirmation, purchase, and shipment.  At least one of these would include the order cost, taxes, details.

 

Where else?

If you move Inbox emails to folders, search those folders in case the notifications were moved.

 

The box in which the monitor was shipped might include a shipping paper under a plastic barrier.  It is possible the information is on that paper (not likely, but possible).

 

That said,

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

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Answered? Click "Accept as Solution" to help others find a solution.

 

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation