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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2017 09:45 AM

HP Recommended
Product: hp elitebook 745 g4
Operating System: Microsoft Windows 10 (64-bit)

 I posted a message (Headset microphone does not work when docked.) about a problem with my headset on Dec 6, bu t have not gotten any response.

 

Am I being impatient to expect a reply in 6 days?

 

Should I do something else?

Thanks.

Tom

 

7 REPLIES 7

‎12-12-2017 10:04 AM

HP Recommended

Hi, Tom:

 

This is a peer to peer forum, not HP technical support.

 

Unfortunately, many questions can go unanswered on this forum if no one has any ideas to offer.

 

If your notebook is still under warranty, and you want technical support from HP, please contact HP for the country you live in at the link below.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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‎12-12-2017 10:08 AM

HP Recommended

Thank you.

I suppose my confusion is that there are replies from people who are listed as HP employees.

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‎12-12-2017 10:32 AM

HP Recommended

You're very welcome.

 

Yes, there are HP employees that contribute to this forum--even some support agents, and the HP staff are identified as such.

 

Under the forum rules of participation, there is this statement...Unless specifically identified by HP management, HP employees and affiliates who participate in the forum do so on a volunteer only basis. Such volunteer participants are not compensated for their work nor is their participation considered in the context of HP performance management. 

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

If no HP-employed individual--even those labeled as support agents, haven't responded to your question from 6 days ago, it would be reasonable to assume that no one has an answer for you at this time.

 

I suppose you can always respond to some random post, and ask a HP agent to take a look at your original question, or contact one of the folks identified as a support agent by the private messaging system.

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/No-sound-from-speakers-work-on-...

 

 

 

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‎12-12-2017 10:40 AM

HP Recommended

i appreciate the information.

I followed your previous link and put in a support request to HP.

Thanks a lot.

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‎12-12-2017 11:17 AM

HP Recommended

Anytime.

 

I hope HP is able to resolve the problem for you.

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‎12-12-2017 11:20 AM

HP Recommended

I just got off the phone with HP.

They are going to send me a new docking station.

Thanks again for the assist.

Tom

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‎12-12-2017 11:23 AM

HP Recommended

That is great news.

 

Hopefully the new docking station will fix the problem.

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