J-Tapia Student
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Autoría de mensaje HP?

Microsoft Windows 10 (64-bit)

He recibido un email presuntamente de HP con el asunto: "INFORMACIÓN IMPORTANTE DE SEGURIDAD DEL PRODUCTO – LEA ATENTAMENTE" en el que me piden que instale un programa para comprobar si mi batería es o no defectuosa. La autoría de ese mensaje es de HP o se trata de un phishing para robar datos?

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Provost Provost
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Autoría de mensaje HP?

Welcome to the HP Support Community  @J-Tapia 

 

Instead of using the Email link try using this.

 

Replacement programs and product recalls:

 

https://www8.hp.com/us/en/hp-information/recalls.html

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Retired danny-r
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Autoría de mensaje HP?

@J-Tapia

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
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