Being Over Charged

[cate123456]

Can anyone give me a phone number for a real person in Accounts to correct the over charges to my account.  The service with HP is absolutely unacceptable.

[The_Fossette]

@cate123456

I reviewed your post and I understand that you are getting overcharged on your account.

Don’t worry, I assure you I will try my best to get this sorted.

Are you referring to Instant ink charges?

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[cate123456]

Thank you The_Fossette,

Unfortunately I have been run around by this process for a few hours prior to my post and it got me nowhere but dizzy and absolutely incensed.  I am struggling very hard to contain my language to only that which is politically acceptable in the circumstance.  My account page clearly indicates that I am on the 50-page program and are charging me for the 300-page program.

HP is very negligent in their customer care / assistance which quite frankly, should be reported.  I fail to see why such conduct should allow a corporate entity to even legally exist.  It looks like I will have to have my card carrier investigate the issue.  Enough said.

[The_Fossette]

@cate123456

I am really sorry for the inconvenience caused.

Help me with your region (Country) in a private message and I will share the contact information.

Thanks!