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kkjk
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Broken left hinge Envy x360

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Envy x360 laptop

Evny x360 15m-bp111dx

The left hinge on my computer broke .  It stays at my desk and have never dropped it nor abused it.  Went to close it one day and it wouldn't close. In doing many searches, I see this is a common problem and a design flaw  with this laptop.

 I went to a local repair place and they say it would cost approx $300.00 to fix it!  I am still making payments on this computer.

This is a rediculous situation especially with it being a design flaw and not my mishandeling!  What will you do about this issue?

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rick-s
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@kkjk

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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