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DCONOLLY
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Message 1 of 4
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Can not same to access any Hp smartfriend services

HP Recommended
hp notebook
Microsoft Windows 10 (64-bit)

I wondering if anyone could help me, understand what is happening with my computer. I had an encounter with Hp online rep, who refuse to help me with an issue, I was having with my computer at the time and still having at this moment. The rep refused to help with my issue until purchase a new warranty, and wouldn't offer the option to pay by card. After that, I notice my HP profile was deleted and I can't access any of hp service or even purchase a new warranty for my computer. So I created a new profile and add my computer to the new profile and still can't access anything. thanks for your help

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ichi730
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Message 2 of 4
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Hi Dconolly,

 

You may want to call their support number [edit] and take advantage of SF support.

 

Cheers,

ichi

 

 

 

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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The_Fossette
HP Support Agent
HP Support Agent
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Message 3 of 4
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@DCONOLLY,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

DCONOLLY
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Message 4 of 4
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thanks for your help

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