I purchased a HP All-in-One printer **bleep** fax, scan and copier - Model No.J 5788. In 16 months time the hinges broke. I found no necessary support from India so I used the tool provided on hp.com to approach Mr.Mark Hurd and Board of Directors, HP. The mail was mechanically acknowledged but no action was taken so I sent three reminders using reply mode of the acknowledgement. Still not responded, I called up the office of Mr.Mark Hurd at U.S. from India. The Operator told me that I have to speak to CEO Customer Relations and she diverted my call to someone who told she was an executive. The executive told me that I have to contact India office.
If HP India office, ignore complaint and my mail sent to Mr.Mark Hurd and Board of Directors, do Mr.Mark Hurd or any of Directors on Board, HP don't look in to my complaint?
My complaint and contention is a hinges have to be made of Engineering plastics like ABS and if so done, they would not break for years. It seems the hinges HP supply are made of Bakelite. I asked HP about their specification for use of raw material for making Hinges. I do not know whether HP has specified im-proper raw material to make hinges or some vendor is taking HP for ride? I want HP Board of Directors to look in to it.
Another grievance is, HP provide tool to approach Mr.Mark Hurd and Board of Directors on hp.com but HP India do not provide a tool or email ids or telephone numbers of HP executive to look in to serious complaints. How HP is going to improve products, improve manufacturing process or redressing customer complaints if complaints are not looked into by concerned executives?
It seems that HP does not have any moral standards yet want to claim that they are most ethical company.
Could someone tell me, how to approach Mr.Mark Hurd or Board of Directors sucessfully?
I found HP is supplying below standard spares, ignore complaints and their concerned executives are un-approchables. Is there any magazines, media whom you can send you dis-satisfaction and bring HP to shame?
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