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TNRGS
Level 1
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Message 1 of 2
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Solved!

Can't Open Support Site

HP Recommended
HP 8720

How can I fix this?  The error message reads:

 

400 Bad Request
Request Header Or Cookie Too Large

nginx/1.10.3
                                   
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KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
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@TNRGS

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

The HP Support site is going through some updates and certain browsers might not be working with HP Websites 

 

I suggest you try using a different browser like Microsoft Edge or Mozilla Firefox for now

 

Also reset your regular browser and delete the cookies, then try accessing the HP Support Site

 

Hope this helps. 👍

 

Keep me posted if you need further assistance

 

Have a Wonderful day. Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 2
Flag Post
HP Recommended

@TNRGS

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

The HP Support site is going through some updates and certain browsers might not be working with HP Websites 

 

I suggest you try using a different browser like Microsoft Edge or Mozilla Firefox for now

 

Also reset your regular browser and delete the cookies, then try accessing the HP Support Site

 

Hope this helps. 👍

 

Keep me posted if you need further assistance

 

Have a Wonderful day. Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation