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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy 15t
Microsoft Windows 10 (64-bit)

Why I can't find this laptop: http://store.hp.com/us/en/pdp/hp-envy-laptop-%28156%29-w9c44av-1

on HP's Canadian store. 

 

And if I buy this PC from the American Store, will I stille have the garantie ?

And does the shipping will be free if I ship it to Canada ?

3 REPLIES 3
HP Recommended

Hi,

 

It is a CTO machine (Custom-to-Order or Configure to Order) therfore you can only buy from HP Store. I don't know they ship to Canada or not. Normally no even just ship cross a a border. If yes the warranty is global BUT:

 

"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)."

 

More information

 

    https://support.hp.com/us-en/document/bpr01266

 

Regards.

BH
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HP Recommended
Is there physical HP store in the US ?
HP Recommended

@Vincents wrote:
Is there physical HP store in the US ?

Hi,

 

I don't live in the US but I think HP has a network with many authorized retailers around the world. As mentioned on my previous reply. CTO machines are only available on HP Online Stores. You can't customize machine from a retail store BUT please see them and put an order, they may help you.

 

Regards.

BH
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