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Can't get my 22400 power pack to charge

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22400 mAh2

How do I get this product to charge? Quick setup is not helpful, at all.

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Hi @Prpltrtl


Welcome to the HP Support Community. 


To better assist you - What seems to be the exact problem? Are you getting any error? 


If a laptop and other devices are connected to the power bank, the power bank completely charges the laptop before charging the other devices. To charge the other devices first, press and hold the button for 5 seconds.


1. Maximum input is 5 V @ 2 A via micro USB.

2. Maximum output is 5 V @ 2.1 A. Simultaneously charge tablets*, smartphones, and other electronic devices*. * Compatible with HP Slate series tablets and other electronic devices with up to a 2A current rating


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation