cancel
Showing results for 
Search instead for 
Did you mean: 
Silverthunder
Level 4
120 69 3 4
Message 1 of 5
894
Flag Post

Can't login to support forums with email address

HP Recommended
n/a
Microsoft Windows 10 (64-bit)

I can only login using my username.  Using my email address does not work.  This might be caused by me having changed the email address on my account.

0 Kudos
4 REPLIES 4
Paul_Tikkanen
Level 21
Level 21
132,109 122,286 20,100 30,822
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

I can only log in to the forum with my user name also.

 

I believe that is normal.

 

I have never been able to logon with my e-mail address.

 

See this link for more info...

 

Your username is an element of your HP profile and it's your user identifier. It is used to sign in to the forum and any other HP applications, and it's not displayed anywhere on the forum.

 

Your primary email address is the email address all HP applications will use to communicate with you and send instructions to recover your credentials -if needed-. You can also change this on your profile, just keep in mind that changing your email address doesn't automatically change your username, and viceversa.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Having-trouble-signing-in-W...

0 Kudos
Silverthunder
Author
Level 4
120 69 3 4
Message 3 of 5
Flag Post
HP Recommended

When I am on the login screen, it indicates that I can enter a username or an email address.  From reading that link that you sent, I think this is a mistake and it should not give you the option of entering an email address.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,109 122,286 20,100 30,822
Message 4 of 5
Flag Post
HP Recommended

I agree with you.

 

I believe that the notice to log in to the forum using your e-mail address is a mistake.

Silverthunder
Author
Level 4
120 69 3 4
Message 5 of 5
Flag Post
HP Recommended

Ok, great.  I think HP monitors this forum so that they can fix that when they have the chance.

 

i am not sure if I was supposed to select that as solution, though.  Doesn't seem like i can undo it.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation