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Message 1 of 2
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Can't submit warranty claim

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When I ty to dispute my claim for a warranty, the page either freezes or says that the customer help site is temporaily  unavailable. I checked the status and it says I have an active warranty.

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HP Support Agent
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Message 2 of 2
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:


Meanwhile, you can try this:

  • Go to HP Customer Support - Product Warranty Check. Select the country/region of purchase, type the product serial number, and then click Check warranty. The Product Warranty Results screen displays. If the warranty status details for your product are incorrect, click Dispute this.

Click here: to know more about How to Submit a Dispute to Validate Your Warranty.


Click here: to know more about Protect your HP device with a Care Pack

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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