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pcpunk
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Solved!

Can't use HP Support

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Keep getting this Error on Support Site Links

 

"400 Bad Request

Request Header Or Cookie Too Large
nginx/1.10.3"

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danny-r
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@pcpunk

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

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danny-r
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Message 2 of 5
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HP Recommended

@pcpunk

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

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pcpunk
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Thanks, it does seem to be working now, this was the site below that I was trying to access.  And another but I forget at the moment.

https://support.hp.com/us-en/document/c02693833

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Susan131
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I too am receiving the following error. It is extremely frustrating as I have just purchased a printer and need to look at the user manual - which I can only do online as one was not shipped with the product - but I can't. Is there any way HP can email me the user guide for the HP PageWide Pro MFP 477 dw urgently please?

 

400 Bad Request
Request Header Or Cookie Too Large

nginx/1.10.3
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pcpunk
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Yes, it's a weird problem Susan.  It is resolved by using a different pathway (for lack of better term) but for the life of me can't remember how I fix it.  Happens often with me also.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation