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MojtabaShahabi
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Cancel an order while it has not been processed

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Why HP does not want to cancel my order?! I requested a cancelation less than 24 hours, and all representatives (chat and email) saying the order can not be canceled because it is already being assembled. My order status after 8 days has been in the processing step since the order was placed. I have already placed a new order and don't need the first one; however, HP wants to charge me for the first one. Does anybody understand the logic, or is it a systemic policy to charge customers?

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The_Fossette
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@MojtabaShahabi

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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