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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-15-2019 02:33 AM

HP Recommended

 I placed an order online but wanted to add a feature to the computer. I called and spoke to a lady that said it’s not possible to add after I already placed the order. So I told her to cancel my order that I had just placed prior to calling. She assured me the order was canceled and I will receive a refund in 5 business days. It is now almost 3 weeks. So on the HP online account the computer shows as still processing. I called again to make sure and once again they said it was canceled and everything would be ok. I am frustrated and stressed out over this. I want my money back on my card NOW. Stop playing around with people hard earned money.

1 REPLY 1

‎12-17-2019 05:57 AM

HP Recommended

Hi @Apple1000

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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