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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-27-2017 12:27 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I recently accidentally placed an order on a pc which after I immediately realised I did so went ahead and requested it be canceled. I got an e-mail telling me they would come in contact within 48 hours but I also receive another one saying my order had been dispatched. Thing is I don't want it. Do I wait or is there some other procedure because I don't have enough money to spend on that pc and the other I ordered (which was the one I wanted).

2 REPLIES 2

‎11-27-2017 12:49 PM

HP Recommended

@AlkamlBan

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎11-28-2017 06:02 PM

HP Recommended

I haven't received any messages yet plz this is important as I don't have the ability to keep 2 pc's it will be a huge economical burden.

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