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dupuytren
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Message 1 of 2
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Cancellation of an order - Care pack cancellation with it

HP Recommended
Spectre x360 15
Microsoft Windows 10 (64-bit)

Happy Wednesday Everyone. I have a question about cancellations. I just received a partial refund for my order for an HP Spectre x360 15 - customized, and a 3-year care pack with it (includes accidental coverage). In the refund, I got the price of the laptop and the tax back but not the amount for the care pack. It does not make any sense that HP would still bill me for a care pack for a computer I did not end up owning so, I have a question to all of you, is there anyone out there who has experienced a similar issue? If you have any suggestions for me to get all my money back, I will really appreciate it.

 

I am quite disappointed and surprised that HP would do something like that. I look forward to your comments.

 

Thank you

Best

Jacqueline

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@dupuytren

 

I reviewed your post and I understand that you have not received the refund for the care pack warranty which you purchased with the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact the HP sales team and they will assist you in this regard. Refer to the below link for contact information.

 

https://store.hp.com/us/en/cv/customerservice

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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