02-13-2020 11:47 PM
I needed to order a recovery disc for my hp laptop. The customer care executive sent me a link for payment. It was only after the payment that I realised that the link was for ordering a pen drive and not a disc. When I called up hp to cancel the order since the pen drive was double the rate, i was told there is no cancellation policy. I spent over half the day yesterday trying to convince them that a) it was unfair to have sent me a link for the pen drive when I specifically asked for a cd b) that therefore I would like to cancel because I should be given that option c) the fact that there is no way to contact the vendor IPSoft is also unfair on the customer because all HP says is that since they don't deal with the orders they can't do anything but they also don't provide customers with the option of dealing with IPSoft directly. I am now getting mails from IPSoft about my order being dispatched, but there is no way I can communicate with them. d) if there is no cancellation policy, it should state that either in the ordering email or the payment link
Please tell me how to cancel this order and get my
02-14-2020 03:12 PM
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