Cancelling an order before shipping?

[ElevatorJonny]

Hey everyone. I'm pretty much new at this whole thing since this is my first time posting here, but here it goes. I just want to know if it's possible to cancel an order before it's shipped? I know the policy says you have to call within one hour after placing the order, but it's been about a week for me at this point. The reason why I want to cancel my order is because there's another laptop that better suits my needs, which is specifically an HP gaming laptop. I want to become a YouTuber/Streamer and the laptop I originally bought, the HP 15t-dw200, may not be able to 'fully' take advantage of my Elgato HD60 while I'm recording gameplay.

[KrazyToad]

@ElevatorJonny

Welcome to HP Community

I have gone through your Post and would like to help

Please contact HP Customer Care 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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