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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2021 11:02 AM

HP Recommended
Product: Desktop

I have been trying to cancel an order with an unknown shipping date that hasn't been updated in weeks. The customer support team has placed me on hold for an hour on silent. I don't even know if I can cancel at this point. Can anyone help me get this order canceled?

HP has already charged me for an order that hasn't even started processing yet, let alone shipped! Why can't I just cancel this online? This is one of the weirdest retail experiences I've ever had...

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3 REPLIES 3

‎06-07-2021 12:24 PM

HP Recommended

@AbruptInterrupt 

 

Our volunteer user Community has absolutely no influence over the purchase process.

We don't have access to the Store except as customers.

 

At least here on the West Coast, it appears that Chat is available.  (Chat is limited to available regions / hours).

Would that work?  No idea, but if it does, it might be the way to go...

 

New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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‎06-07-2021 12:56 PM

HP Recommended

Well, thanks for replying to me, but this didn't help.

I was on hold for 2 hours and 36 minutes before HP support hung up on me! This is insane for any company! Absolutely horrific... 

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‎06-07-2021 01:09 PM

HP Recommended

@AbruptInterrupt 

 

You are welcome.

Unfortunately, in many cases, we simply don't control the answers.

 

Stay Safe.

Carry On.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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