Cannot log into hpshopping account; Email profile already exists in our system.....

[raptormoonx]

I'm not sure where to get help with this. I've had my HPShopping account since 2005. I've had no issues logging into the account to purchase ink, but now I can't log in. I get the following error:

Email profile already exists in our system. Please try again with different email.

I've changed my password twice in the last few months: first when I saw this error as I thought it would be fixed by doing so; second today when I received an e-mail at 2:03 am saying that someone tried to access my account. I can get into my regular HP account with no problem. I've tried contacting the shopping site's support and no one has contacted me back. I really need some help with this. I know I can find the ink elsewhere, and I may have to do so if this cannot be resolved.

Thank you for reading, and appreciate any assistance asap.

[Dragon-Fur]

@raptormoonx 

Welcome to the HP Community Forum.

Unfortunately, this issue is beyond our scope as a user forum.

We do not have access to any private data, including account and related purchase information or records.

Please contact the HP Store Customer Service.

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy