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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Mattabcdefghijk
New member
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Message 1 of 3
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Care Pack purchased online

HP Recommended
HP Notebook - 17z-ak000 CTO
Microsoft Windows 10 (32-bit)

I purchased the care pack online without knowing that I could not purchase an additional care pack for the same laptop. I have not been refunded for the second care pack, I never had a claim on the first care pack but can not get refunded for that one either (unlike what is advertised now) and now the computer is broke but I am told there is no warranty. Was basically told too bad, the laptop is old and I shouldn't have been able to purchase a second care pack and I shouldn't have been sent an email that said the laptop is covered under warranty only to find out a month later when it broke that the laptop is not covered. No real help from HP other than they will eventually refund the second care pack ( It is now 3 months since I paid for it). Has anyone else had this issue? Every time I create a new case it gets closed with no explanation.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @Mattabcdefghijk,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

 

Have a Care Pack Warranty that needs to be Registered?

 

         HP Care Pack Registration Page

 

 

Various Regions Outside the USA - Examples

South East Pacific –

Original Website – Southeast Asia  - HP Care Pack Service Contact – Care Pack

 Care Pack Services - Australia &  HP Care Pack Services – Business PCs - Australia

Middle East - Protect your investment with an HP Care Pack

India – Care Pack Options – HP Services - India

UK - HP Care Pack services for HP Products

Canada - Care Pack for PC and Print

 

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Mattabcdefghijk
Author
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Message 3 of 3
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HP Recommended

I have reached out to the Care Pack support and they said I should not have been able to purchase a second care pack online. In fact one of them told me in an email that I needed to contact the sales department and tell them "that I purchased it by mistake" so that they can issue a refund for the care pack that I intended to purchase. Very annoying that I could simply click and purchase it on the website, receive an email saying it is covered, and then when I try to file a claim I am told that I bought the wrong warranty and now I can not buy the correct warranty because the laptop is damaged. The sales department said they could issue me a refund but could not sale me a new warranty because I told them the laptop is damaged. I have had several conversations on the phone, via chat and emails but this is the best that HP can do. Crazy because I had just bought another HP laptop with a care pack on the same order as this additional care pack. Way to treat returning customers!

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