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Solved!

Care pack payment failed but showing as pending on bank

HP Recommended
ENVY 6000 All-in-One Printer series
macOS 10.15 Catalina

I have been trying to apply for the care pack on my printer to extend the warranty to 3 years however it goes through then says there is an issue with the payment however when i look at my bank, it is showing the payment as pending (my bank is one that shows transaction requests straight away and reserves my balance for it) with no issues!   I thought the first time it might be an issue so tried again and now its done the same twice!

 

While i plan to dispute these transactions IF they are charged this is not really professional, not only have I not been able to add on a care pack to my printer and being actively prevented from this, you are actively putting a pending transaction against my card everytime i try!

 

Can this please be looked into?

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HP Support Agent
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@littledj, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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