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Care pack payment failed but showing as pending on bank

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ENVY 6000 All-in-One Printer series
macOS 10.15 Catalina

I have been trying to apply for the care pack on my printer to extend the warranty to 3 years however it goes through then says there is an issue with the payment however when i look at my bank, it is showing the payment as pending (my bank is one that shows transaction requests straight away and reserves my balance for it) with no issues!   I thought the first time it might be an issue so tried again and now its done the same twice!


While i plan to dispute these transactions IF they are charged this is not really professional, not only have I not been able to add on a care pack to my printer and being actively prevented from this, you are actively putting a pending transaction against my card everytime i try!


Can this please be looked into?

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@littledj, Welcome to HP Support Community!


We shall escalate this issue to the concerned team.


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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