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VCC20
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Message 1 of 6
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Care package registration error

HP Recommended
Pavilion 15 care package
Microsoft Windows 10 (64-bit)

Hi I’ve just bought a pavilion 15 and purchased the 3 year care pack with it but trying to register the care pack just get error saying not compatible with the product number !? 

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Dragon-Fur
Level 16
Level 16
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Message 2 of 6
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@VCC20 

 

Welcome to the HP Community.

 

Please contact your Care Pack support group:

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Home – Stay Safe - Save Lives - Help a Friend (or Community member) in need!

 

Dragon-Fur

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VCC20
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Hi I’ve tried to email several times but just get the same automated reply back tried ringing and just on hold 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 6
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@VCC20,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options. 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

The_Fossette
I am an HP Employee

VCC20
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Thanks my email was eventually answered and it was an error the care pack should not of been available hopefully my refund is on the way back 

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Stephan_So-Me
HP Support Agent
HP Support Agent
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Message 6 of 6
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I never heard back from you! Were you able to find the support you were looking for?

I am an HP employee
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