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‎02-04-2021 03:42 PM - edited ‎02-04-2021 03:43 PM

HP Recommended
Product: HP Pavilion x360 15 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

My computer is expected to be delivered on February 12th, however,  I'll be out of town. I need FedEx to hold the package instead. Yet, when I called them they said that the shipper placed a restriction on my package. I need this to be removed.  More importantly,  they selected indirect signature. Why would you do that? Computers aren't cheap and if they get stolen then what.  I just need to figure how to contact HP to contact FedEx, so that they can hold my package. 

2 REPLIES 2

‎02-08-2021 03:44 AM

HP Recommended

@TierraS, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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‎02-09-2021 11:39 PM

HP Recommended
Spoiler
 

Thank you.  I actually reached out via email. Luna gave me the number to the Resolution team. The resolution reached out to FedEx and they held my package. I got my computer yesterday which was sooner than the expected time.

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