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Cha1
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Charging issue

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hp 15 ac107na
Microsoft Windows 10 (64-bit)
Notebook will not charge while in use but charges on standby and when off. Any help appreciated. Thanks
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Riddle_Decipher
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@Cha1

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand there's an issue with charging,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you reset the device to release any excessive static from the PC?

 

While you respond to that, here's what I recommend you do:

  • Having your laptop running and plugged in, let the battery die at which time the screen will turn off.
  • Press the On/Off button until the laptop powers completely OFF.  Be sure to leave it plugged in.
  • Wait a few minutes.  You will notice that an orange light will turn on where the adaptor plugs into the laptop.
  • Once this happens, wait a couple more minutes. 
  • Finally, power up your laptop.  You will notice that the power meter on the task bar will now read "Plugged In. Charging".

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

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Cha1
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Thanks I will try the above! No I haven't reset the device to release static, is there a link to this procedure?
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Cha1
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There is also a start up error as well my son has just informed me, the laptop has had no internal components changed but it says on start up that system board (00A) system board CT number???
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Riddle_Decipher
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@Cha1

Thank you for responding,

It's great to have you back 😉

 

The steps I had suggested are a part of the hard reset I had mentioned,

That said, I also recommend you reinstall the battery drivers:

  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed.

If the issue persists, please update the BIOS and Chipset drivers: Click here to find and install

 

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Riddle_Decipher
I am an HP Employee

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