Chromebook - Not returned

[sassycat88]

After a very extensive online chat I was asked to mail the Chromebook to HP, mailed out the end of September, once received my online account said the Chromebook would be returned to me 10/11.  Weekly I log on to the chat and talk to someone who cannot give me any information.  Has anyone else had this issue where they sent a product to be fixed and then never could get any information or receive the product back?  What did you do?  Any advice would be appreciated.

[Sneha_01]

Hi @sassycat88 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

May I know do you have any existing case number ? Could you please share in a private message?

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support