Complaints

[DGRANT64]

Hello, does anyone know how I can escalate a complaint? I need to speak with a manager. My daughter recently purchased a new laptop, however, she hasn't received the goods and we keep being fobbed off by the so called 'customer support'. 

[Dragon-Fur]

@DGRANT64 

Welcome to the HP Community Forum.

If you purchased the device from the HP Store - the store Customer Service Department continues to be your best resource to receive updates on the delivery.

What?

We are not a private channel to Sales or Service - our Community is a user group. 

We cannot influence delivery times.

That said, I will send a request to our moderator team for review and possible escalation.

Should there be a response, the agent will contact you here before using other means to send you a message.

References

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

OR

•  HP Store – Australia – Contact the Store - Customer Service

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