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vh47403
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Computer won't even turn on!!! Only 14 months old.

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I bought a mini-tower on May 27, 2008.  Within the first few months, it began to just turn off at random.  After several hours on the phone with tech support, I was instructed to return the computer for service.  Comes back, works OK for a few months, then starts shutting down again.  When it shuts down, most of the time, it won't turn back on for at least a couple of days.  Again on the phone with tech support for several hours - kept dropping the call, took several nights.  Finally, again instructed to send it back to HP.  When it comes back, it works without issues until just after the warranty period has run out.  Then, same issue - turns off and won't come back on for days. Because it is one of the mini-tower models, I have been unable to trouble shoot whether it is a bad power supply - but, surely, if it was, HP would have already switched that out during one of the two times they had it back to work on it. 

I'm thinking it is a just a lemon.  I can't imagine that getting it repaired by HP would mean I wouldn't have problems with it the near future.

My friends who purchase a lot of computer equipment between them strongly recommended HP because of their experiences - one of them had purchased 2 HP laptops within the previous year, the other had purchased (or authorized purchasing) of 5 HP printers.  They have expressed embarrassment for my experiences with HP.

I am 68.  Fixed income.  I cannot afford to replace a computer annually. 

I am not a power computer user.  I need one that gets me on the Internet, plays my music, lets me read e-mail and play games.  My last computer I bought used and it lasted me 5 years. 

My model number:  WN4300R

System (Product) Number:  KJ309AA#ABA

Serial number:  MXU81202TT

Service Number:  QTD662-01

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WendyM
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Thanks!

Wendy M - HP Support Forums Moderator

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