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pcdesigner
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Message 1 of 2
431
Flag Post

Confusing Order Information

‎03-15-2019 11:30 AM

HP Recommended
Product: HP Pavilion 595-p0084
Operating System: Microsoft Windows 10 (64-bit)

I only have a question about my order. I placed it on 03/10/19. It's not a configured product as it was listed with all the specs/no customization. The estimated shipping date was 03/13/19, but after I checked my order status it still says 'order received' and that the REAL estimated shipping date was on 03/21/19. I know this is only 11 days after I placed the order, but I bought this product specifically through the HP website in order to receive it the same week. I'm a designer and I'm really in need of this ASAP as I have deadlines for several projects coming up soon. I just want to know what's going on with my order,  why it is taking so long, why I was given two different estimated shipping dates (??), and what can I or HP do to expedite it.

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danny-r
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Message 2 of 2
Flag Post

‎03-15-2019 11:34 AM

HP Recommended

@pcdesigner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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