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Taffy0872014
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Solved!

Couldn't log in yesterday - got "Contact Administrator" message. Which Administrator, please? Win10

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At 8:49:16 AM (GMT) yesterday, I tried to log into the HP Community Forum and got this message:

 

 

snil HP Comunity 2016-03 6th 0843.PNG

 

To which Administrator should I have reported it, please? Here or Microsoft?

 

 

New Envy 15-AH151sa Win10 IE11
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Bill_F
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@Taffy0872014 wrote:

Many thanks Bill. I've saved your advice. Much appreciated.

 

If it was the HP server, I wouldn't be able to contact its Administrator anyway, would I?


So very true... I'm not sure there is any other thing we can do...

however if we have servers going down we do get notifications from them so we can work on getting them back up as soon as we can. And there would be a whole lot more than 1 person trying to contact us.

 

 

bill

I am an HP employee

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Bill_F
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Hey @Taffy0872014

 

Thanks for sending this to us. We didn't have any server issues during this time, so this is probably a local issue, but because you were able to log in now and submit this here it looks like it was resolved.

 

In the future if you receive that message try the following:

 

Restart browswer

Restart PC

 

if neither of those works:

Clear Cache in Browswer

 

if that doesn't work:

Try a different browser or reset the browswer (re-install)

 

 

The restart normally fixes that issue though.

 

Bill_F

Community Manager

I am an HP employee
Taffy0872014
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Many thanks Bill. I've saved your advice. Much appreciated.

 

If it was the HP server, I wouldn't be able to contact its Administrator anyway, would I?

New Envy 15-AH151sa Win10 IE11
Bill_F
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@Taffy0872014 wrote:

Many thanks Bill. I've saved your advice. Much appreciated.

 

If it was the HP server, I wouldn't be able to contact its Administrator anyway, would I?


So very true... I'm not sure there is any other thing we can do...

however if we have servers going down we do get notifications from them so we can work on getting them back up as soon as we can. And there would be a whole lot more than 1 person trying to contact us.

 

 

bill

I am an HP employee

View solution in original post

Taffy0872014
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thank Bill. Much appreciated.

New Envy 15-AH151sa Win10 IE11
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