I'd heard H-P customer service was bad, but now I have proof. Sydney blames the Gold Coast repairer and the repairer blames Sydney. 1 month in the shop and I'm still getting the run around for my 6-month old computer. Mother board replaced - didn't fix the issue. Hard drive then replaced - didn't fix the issue. The CPU fan replaced - didn't fix the issue. Now a utility software issue. Of course each "fix" requires a 3-5 working day turnaround for parts. WHY! If my service repairer is a "certified H-P repairer" why are parts 3-5 days away? Never again! Dell will be my next computer!
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