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Dbclawyer
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Message 1 of 2
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Customer Service/Support Hanging Up

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

9/21

I just purchased my HP Spectre x360.  I called the support line at 4:40 p..m. Central time; on hold for 30 minutes.  When the lady picks up, I get as far as giving my serial number and she hangs up.

 

I call again, 5:12 p.m., another 30 minute hold time.  A lady answers and, again, she hangs up.

 

I'm guessing someone is being measured by the number of calls they take as opposed to the number of issues resolved.

1 REPLY 1
KrazyToad
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Message 2 of 2
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HP Recommended

@Dbclawyer

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I will escalate your case to HP's regional Escalation Team

 

Please check your Inbox

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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