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12-16-2008 10:30 AM
An HP technician dented my laptop on a repair for overheating issues. Where the dent was, the finish started wearing off within a matter of a few days. I contacted HP and was told to send the laptop back and they would fix it. I returned the laptop. I waited a few days to check on the status only to be told HP had been trying to contact me. Not so! I have caller ID and never did they call nor did they email. I called them. They wanted $318.00 to "fix" the damage. I exlained the damage was caused by HP. They said they'd look into it. Today I get a call informing me they won't fix it unless I pay for it. That it was "reasonable wear and tear". If it's reasonable wear and tear, then why did it not happen "reasonably"? It only happened because they dented it!
HP screwed me over the damage and wanted to screw me again over the cost to fix it. I have 4 HP Laptops and a few of their desktops because I was told they had improved their service. Guess I was told wrong. I just purchased another laptop (a Toshiba) for my daughter and I'm getting ready to buy another for my older daughter. It won't be an HP. I also am in charge of purchasing computers for the school I work at...I won't be recommending HP's for them either. I can't hurt them by not buying more from them...but I can sure spread the word. If I can keep 10 people from buying from HP that's 10 customers they lose.
Solved! Go to Solution.
12-16-2008 10:44 AM
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12-16-2008 03:15 PM
I have been in contact with HP and was assured by their case manager, Christina, that this matter would be taken care of...at no charge to me! HP took ownership of the damage and apologized. I wanted to delete this post completely but see no option to do that. Perhaps DaniW can do that for me?
12-19-2008 09:57 AM
12-20-2008 07:07 PM
It's great to hear that HP can take ownership of things that they have caused, but can you please explain to us why it takes something as drastic as this, Switch's,situation before HP takes care of it. We as consumers of HP products don't enjoy having to complain continually about HP but it just doesn't seem like they get it. All we are asking for is a solution to what seems to be on going problems with HP products and the big problem with tech supports lack of communication skills in English. The All-In-One printer I purchased was supposed to have the disc that installed everything..... instead I had to download the information online for my scanner that should have been on the installation disc in the first place. I really don't see why this even had to be an issue. You seem to have an inside track to the right people at HP, maybe you could find out for me why the proper installation disc isn't in the box when it's purchased. I then continued and still have a problem with my scanner changing the font and size of what I scan. Please help me if I'm the one mistaken that this is a problem that I continue to read in this forum with most all of your All-In-Ones. The day I purchased my latest J3690, I needed it that day to scan a very important article to e-mail that night. But all I got was a headache and alot of unnecessary flack from tech support. I know HP reads these comments, can you really tell me they like it that so many people are unhappy with the all-in-one. I'm not going to threaten to purchase products from someone else as Switch did, I already did. Kodak doesn't have the problems HP does but that doesn't solve the problem with the J3690 I still have sitting here doing nothing. Can you enlighten us as to why HP doesn't seem to care or pass this on to someone at HP. I really do appreciate your help because whoever I decide to donate my J3690 to is still going to have a problem with it. Thank you.
12-20-2008 07:54 PM
12-21-2008 03:17 PM