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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-25-2010 08:14 PM

HP Recommended

Is there another customer support number I can call and get someone that speaks a little better English?

I called the HP customer service when I was having a problem with your HP tune-up. I could not understand the technical service rep I was on the phone with. I lost all confidence when I could tell she was reading from a script so I hung up hoping I would get someone better. I ended up getting someone worse. I would suggest trying to get support that speaks a little better English to your already frustrated customers. I just wanted to voice my concerns. The worst customer is the one that walks away and does not say anything at all. I will take my experience with your customer support into consideration when I buy my next computer. Needless to say I will never call you customer support again until you come up with a solution! I talked to the Best Buy salesmen and he said he hears this all the time about HP.

I hope I do not offend anybody by this email. That is not my intent. I have two HP computers and about to buy a third. I have never had a serious problem with either of them. I like your product and would like to stay a customer.

 

Sincerely Chris.

1 REPLY 1

‎01-26-2010 07:21 AM

HP Recommended

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

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This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

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