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thickrichard
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Customer Service

HP Recommended

Is there another customer support number I can call and get someone that speaks a little better English?

I called the HP customer service when I was having a problem with your HP tune-up. I could not understand the technical service rep I was on the phone with. I lost all confidence when I could tell she was reading from a script so I hung up hoping I would get someone better. I ended up getting someone worse. I would suggest trying to get support that speaks a little better English to your already frustrated customers. I just wanted to voice my concerns. The worst customer is the one that walks away and does not say anything at all. I will take my experience with your customer support into consideration when I buy my next computer. Needless to say I will never call you customer support again until you come up with a solution! I talked to the Best Buy salesmen and he said he hears this all the time about HP.

I hope I do not offend anybody by this email. That is not my intent. I have two HP computers and about to buy a third. I have never had a serious problem with either of them. I like your product and would like to stay a customer.

 

Sincerely Chris.

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SandyD
Level 7
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HP Recommended

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!


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