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Customer Service

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Is there another customer support number I can call and get someone that speaks a little better English?

I called the HP customer service when I was having a problem with your HP tune-up. I could not understand the technical service rep I was on the phone with. I lost all confidence when I could tell she was reading from a script so I hung up hoping I would get someone better. I ended up getting someone worse. I would suggest trying to get support that speaks a little better English to your already frustrated customers. I just wanted to voice my concerns. The worst customer is the one that walks away and does not say anything at all. I will take my experience with your customer support into consideration when I buy my next computer. Needless to say I will never call you customer support again until you come up with a solution! I talked to the Best Buy salesmen and he said he hears this all the time about HP.

I hope I do not offend anybody by this email. That is not my intent. I have two HP computers and about to buy a third. I have never had a serious problem with either of them. I like your product and would like to stay a customer.


Sincerely Chris.

Level 7
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