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DarlieM
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Customer Service

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I called HP, had a question regarding an error message when opening some e-mail attachments.  Oh, you don't have a contact, in order for us to help you a service contract is $99 for a year - at the time I thought it was a good idea, definitely was not.   After I provided information, credit card info to be charged $99, the tech had me turn off my computer, hit F10, F10, F10 - little did I know, it WIPED OUT EVERYTHING on my computer - when I told the tech that, he said "YES" !!!   I ended up taking my computer to Best Buy where fortunately they had just backed up my info on a disc and had a restore disc.   They were great, did everything again at no charge as it was only 4 days since I picked up my computer and I had a 90-day guarantee.    I WANT MY $99 BACK!!!!    There is such as run-around just trying to contact anyone.   You call the number and you have limited choices, you check their website and nothing fits who to contact!!!!    I did speak to a tech on the phone as that is where I was put through to due to their limited categories of where to send a call - he tried to talk me into keeping the contract and its benefits - I learned what the benefit was with everything wiped out of my computer.   He said he would speak with  his supervisor and someone will call me.   I guess I can kiss that money good-bye!!!!   

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WendyM
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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message

Wendy M - HP Support Forums Moderator

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