I think it is absolutely reidiculous that a customer can not make a complaint about any thing to do with a product over the telephone - what sort of company are you running here, you obviously do not care about your customers and are only interested in making huge profits, even if this mean selling products where not all components come with what is purchased.
Thank you for visiting the HP Support Forum. This is a peer to peer
community for customers to connect and share solutions on their HP
consumer products. If you have direct feedback for HP about their
products or services, please use the link below.