Did i lost my account?

merdzd2018 · ‎05-15-2018

hello

For several days I could not log in to the forum under your name merdzd - error "not found" or "address not found" when i try to restore password . some how I still managed and I post topic in https://h30434.www3.hp.com/t5/Elite-x3/HP-elitepad-900-G1-bios-settings-password/td-p/6689328

There was no answer and tried to register under the same email as the user merdzd.

Got confirmation and now I have a new name merdzd2018 With the same mail I have a user in HPE Passport.

Is my old user lost?

danny-r · ‎05-15-2018

@merdz2018

Thank you for posting your question, we are investigating the issue and will get back to you as soon as we have a resolution for you.

I work on behalf of HP

OscarFuentes · ‎05-15-2018

Hi!

Usually, this happens when the username is not the same as the email address and users try to log in with their email.

If not, please try recovering your username and then log in with it, instead of your email address.

Let me know if that helps.

Oscar.
I am an HP Employee.

merdzd2018 · ‎05-15-2018

>>Did you try to recover your username?

Yes i did. I try recover username and password via email and get "address not found"

i also dont remember i ever changed the username. it was just email.

And last time when i post via screnname merdzd ‎05-12-2018 01:42 AM

i Sign in via email Ale**.**k@c***y.ru as alltime.

merdzd2018 · ‎05-16-2018

>> If not, please try recovering your username and then log in with it, instead of your email address.

Now if i recover Username it will be for the curent ac. merdzd2018?

i got message:

HP Login

If that email address exists in our database, you'll hear from us there.

Nothing in inbox or junkemail.

OscarFuentes · ‎04-29-2019

I'm sorry to hear that. Let me take a look.

Oscar.
I am an HP Employee.

OscarFuentes · ‎04-29-2019

Hi,

I send you a private message with details on how to access your old account.

Oscar.
I am an HP Employee.